1. Introduction

1.1 Shire Recoveries limited  (“Shire”) takes your privacy seriously, in this Privacy Policy you can find out more information about your privacy rights and how Shire gather, use and share your personal information. This will include personal information we collect directly from you, a third party or information we already hold about you.

1.2  Shire’s Data Protection Officer (“DPO”) can answer any queries you might have regarding your personal information or if you wish to exercise any of the rights mentioned within this Privacy Notice. Please contact our DPO by email at info@shirerecoveries.co.uk , by telephone at 01827 300 326  or by post at 1 Calico Business Park, Sandy Way. Amington, Tamworth, Staffordshire, B77 4BF.

For more information about your rights please see Section 10.

1.3 This Privacy Policy contains up to date information about how Shire uses your personal information, this policy will update any previous information about how we process and use your personal information.

2. About Shire

2.2 By personal information, we mean information which can be used to identify you. For the purposes of this privacy policy, where we refer to “you” or “your” we are referring to individuals whose information we process, this includes business owners and any key personnel from the party making the application or entering into an agreement.

3. How we collect personal information:

Shire will obtain personal information:

• Directly from yourself, from e.g. documents/telephone/email;
• Through the course of an agreement either directly from you.
• From third party organisations such as Credit Reference Agencies (‘CRAs’) and Fraud Prevention Agencies (‘FPA’);

Shire may also obtain personal information from either monitoring or recording calls. We may record and monitor telephone calls for training, auditing, resolving queries and to improve overall quality and service delivery. When we process your personal information this will be either for our legitimate business interest, to comply with our legal obligations, to perform a contract with you or where we have your consent as set out in Section 6.

3.2

In the course of dealing with you and / or any subsequent agreements you enter into we may collect the following personal information:

• Your title, full name, contact details, email address, home and mobile telephone numbers;
• Your home address and address history, together with information about your occupier status, whether you are a tenant, live with parents or are an owner occupier;
• Your date of birth;
• Your occupation, job title and employment details;
• Your personal identification i.e. a passport or a driving license;
• Your nationality if this is necessary for us to comply with our legal and regulatory requirements;
• Your bank details;
• Your solvency and/or litigation history;
• Personal information obtained from third parties such as CRAs or FPAs and publicly available sources of information such as the electoral roll and court records of debt judgements and bankruptcies;

Those entering into an agreement with us should not share any other individual’s personal information with us except where they have shown them a copy of this privacy policy and obtained their confirmation that they know you will share it with us for the purposes described.

4. How we use your personal information

4.1 In order for Shire to provide you with any products or services we will need to process your name, address, date of birth and email address. In certain circumstances we may be required to obtain additional personal information about you.

4.2 To consider entering an agreement  and processing, we will use:Your contact details, these include; your name, address, email address, telephone number. We process and use this personal information to comply with a legal obligation, to perform a contract and for our own legitimate business interest.

4.3 To fulfill or comply with our legal obligations, to prevent financial crime, including fraud and money laundering we will use:

• Information you provide us directly, and
• Information we receive from third party CRA’s and FPA’s

This personal information will only be used where it is necessary for us to comply with a legal obligation or for our own legitimate business interest. The personal information will include, name, address, date of birth and nationality.

We will provide personal information to and receive personal information from third parties such as CRA’s and FRA’s where it is necessary to meet our legal obligations. This may also include the police and other law enforcement and government agencies.

4.4 

To administer payments we will use:

Your contact details and the payment details that you have provided to us. We may provide your information to a third party payment provider to process the payment.

We process and use this personal information for our own legitimate business interest.

4.5 To operate and administer our products and services, including dealing with your complaints and fixing our mistakes, we will use: Your contact details, these include; your name, address and telephone number.We may share your information we use for this purpose with third parties who help us verify your contact details and equipment suppliers.

We process and use this personal information to comply with legal obligation, to perform a contract and for our own legitimate business interest.

4.6  To comply with our legal obligation, to support our vulnerable customers:Information you give us that identifies a vulnerability, such as a health condition. We will give information to and receive information about a vulnerability from third parties where it is necessary to meet our legal obligations, for example from the police or someone acting on your behalf. Where we process medical personal information that you have provided to us we will only hold this information once we have obtained your explicit consent to do so.

4.7  For debt recovery purposes, we will use: Your contact details, these will include your name, address and date of birth.Shire will give your personal information to and receive information from third parties where it is necessary to recover debts due by you to us, Third Parties may include, debt recovery agents, CRA’s, Courts, bailiff services, Land Registry, professional advisors and process servers.

4.8 

To carry out audit, good governance and analysis to develop and improve our products and services, we will use:

Your contact details, these will include your name, address and date of birth, identification and your email address.

We process and use this personal information to comply with a legal obligation, contract and for our own legitimate business interest.

4.9

To market products and services to you, we will use:

We will market directly to you or where your employer has taken out a product using the contact details either you or they have provided to us unless you have opted out.

We process and use this information for our own legitimate business interest. You have the right to object to Shire’s direct marketing at any time.

4.10

To record telephone calls:

Shire may also obtain personal information from either monitoring or recording calls. We may record and monitor telephone calls for training, auditing, resolving queries and issues and to improve overall quality and service delivery. When we process your personal information this will be either to comply with a legal obligation, to perform a contract or for our own legitimate business interest as set out in Section 5.

6. Sharing your personal information

6.1 Who we share your personal information with is dependent on the products or services we provide to you. For the majority of our products and services we will share your personal information with our professional advisors , CRA’s and FPA’s. For more information on how we use your personal information please see Section 4.

6.2 The personal information we have about you is usually gathered from you direct or through the course of an agreement, from public domain or third parties. In some circumstances we will transfer and obtain personal information from third parties where it is necessary for purposes such as credit checking and fraud prevention or for marketing purposes.

7. Keeping your personal information secure

7.1 Shire have adopted appropriate security measures to ensure your personal information remains secure. This prevents your personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

7.2 We also have procedures in place to deal with any suspected information security breach. We will notify you and any applicable regulator of a suspected information security breach where we are legally required to do so.

8. Transferring information outside of the European Economic Area

8.1In providing our products and services to you we do not  transfer your personal information outside the European Economic Area (‘EEA’).