{"id":2647,"date":"2019-10-11T09:05:54","date_gmt":"2019-10-11T09:05:54","guid":{"rendered":"http:\/\/shirerecoveries.co.uk\/?page_id=2647"},"modified":"2020-01-22T13:27:11","modified_gmt":"2020-01-22T13:27:11","slug":"make-a-complaint","status":"publish","type":"page","link":"https:\/\/shirerecoveries.co.uk\/?page_id=2647","title":{"rendered":"Make a Complaint"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; parallax=&#8221;content-moving&#8221; parallax_speed_bg=&#8221;2.5&#8243; css=&#8221;.vc_custom_1570704393312{background-image: url(http:\/\/shirerecoveries.co.uk\/wp-content\/uploads\/2019\/08\/h3-counter-bg.jpg?id=2186) !important;}&#8221;][vc_column]\n        <div class=\"section-title-wrapper vc_custom_1570786848057\" style=\"color: #dddddd\">\n            <div class=\"row text-center\">\n                <div class=\"col-xl-6 offset-xl-3 col-lg-8 offset-lg-2 col-md-10 offset-md-1\">  \n                    <h2 class=\"section-title\" style=\"color:#f2f2f2\">Make a Complaint?<\/h2>\n                    <ul class=\"title-shape no-list-style text-center\">\n                        <li style=\"background: #0a6db7\"><\/li>\n                        <li style=\"background: #0a6db7\"><\/li>\n                        <li style=\"background: #0a6db7\"><\/li>\n                    <\/ul>\n                    <p>Shire Recoveries is committed to providing the highest quality service, should you feel that we have done something wrong, by letting us know we can work with you to understand what's happened and facilitate a resolution of your issues.<\/p>\n\n                <\/div>\n            <\/div>   \n        <\/div>\n    [\/vc_column][vc_column][vc_text_separator title=&#8221;&#8221; border_width=&#8221;3&#8243; el_width=&#8221;50&#8243; css=&#8221;.vc_custom_1570463760593{margin-bottom: 50px !important;padding-bottom: 50px !important;}&#8221;][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1570792770229{padding-top: 50px !important;background-color: #d8d8d8 !important;}&#8221;][vc_row][vc_column]\n        <div class=\"twt-wrap vc_custom_1579699582235\">\n            <h1 style=\"color:#e44044;font-size: 36px\">Contact Us First<\/h1>\n            Should you wish to complain, you can send your complaint by post, email or fax to the following:\n        <\/div>\n    [\/vc_column][\/vc_row][vc_row][vc_column]\n        <div class=\"twt-wrap \">\n            <h1 style=\"color:#242424;font-size: 36px\"><\/h1>\n            \n        <\/div>\n    \n        <div class=\"contact-info-box vc_custom_1570787408951\" style=\"background-color: #302e4e\">\n            <div class=\"contact-info-content\" style=\"color: #bfbfbf\">\n                <ul class=\"no-list-style\"><li><i style=\"color: #ffffff\" class=\"flaticon-xzopro-placeholder\"><\/i> <span  style=\"color: #ffffff\">Address : <\/span><p>1 Calico Business Park<br \/>\nSandy Way<br \/>\nAmington<br \/>\nTamworth<br \/>\nStaffordshire<br \/>\nB77 4BF<\/p>\n<\/li><li><i style=\"color: #ffffff\" class=\"flaticon-xzopro-phone-call\"><\/i> <span  style=\"color: #ffffff\">Phone : <\/span><p>+44 (0) 1827 300 326<\/p>\n<\/li><li><i style=\"color: #ffffff\" class=\"flaticon-xzopro-interface-1\"><\/i> <span  style=\"color: #ffffff\">Fax : <\/span><p>0182 768 672<\/p>\n<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    [\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1570792315973{padding-top: 5% !important;background-color: #d8d8d8 !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1570792330292{background-color: #d8d8d8 !important;}&#8221;][vc_column][vc_separator color=&#8221;pink&#8221; border_width=&#8221;3&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1570788697522{background-color: #d8d8d8 !important;}&#8221;][vc_column]\n        <div class=\"twt-wrap vc_custom_1579699607270\">\n            <h1 style=\"color:#606060;font-size: 22px\">Financial Ombudsman Service (FOS)<\/h1>\n            \n        <\/div>\n    [\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1570792462860{padding-top: 10% !important;}&#8221;]We do our utmost to resolve complaints directly, saving our customers the trouble of appealing to the Financial Ombudsman Service (FOS). But when a customer makes a complaint and we can&#8217;t reach an agreement, if you are eligible, the FOS can be asked to make an independent assessment.<\/p>\n<p>The FOS provides a free, independent service for resolving disputes with financial firms, please see below link:<\/p>\n<p><a href=\"http:\/\/www.financial-ombudsman.org.uk\/\">http:\/\/www.financial-ombudsman.org.uk\/\u00a0<\/a><\/p>\n<p><em><strong>Email:<\/strong><\/em> <a href=\"mailto:complaint.info@financial-obudsman.org.uk\">complaint.info@financial-obudsman.org.uk\u00a0<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n        <div class=\"contact-info-box vc_custom_1570791603034\" style=\"background-color: #302e4e\">\n            <div class=\"contact-info-content\" style=\"color: #bfbfbf\">\n                <ul class=\"no-list-style\"><li><i style=\"color: #ffffff\" class=\"flaticon-xzopro-placeholder\"><\/i> <span  style=\"color: #ffffff\">Address : <\/span><p>The Financial Ombudsman Service,<br \/>\nExchange Tower,<br \/>\nLondon,<br \/>\nE14 9SR<\/p>\n<\/li><li><i style=\"color: #ffffff\" class=\"flaticon-xzopro-phone-call\"><\/i> <span  style=\"color: #ffffff\">Phone : <\/span><p>0800 023 4 567<\/p>\n<\/li><li><i style=\"color: #ffffff\" class=\"flaticon-xzopro-interface-1\"><\/i> <span  style=\"color: #ffffff\">Fax : <\/span><p>0182 768 672<\/p>\n<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    [\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; parallax=&#8221;content-moving&#8221; parallax_speed_bg=&#8221;2.5&#8243; css=&#8221;.vc_custom_1570704393312{background-image: url(http:\/\/shirerecoveries.co.uk\/wp-content\/uploads\/2019\/08\/h3-counter-bg.jpg?id=2186) !important;}&#8221;][vc_column][\/vc_column][vc_column][vc_text_separator title=&#8221;&#8221; border_width=&#8221;3&#8243; el_width=&#8221;50&#8243; css=&#8221;.vc_custom_1570463760593{margin-bottom: 50px !important;padding-bottom: 50px !important;}&#8221;][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1570792770229{padding-top: 50px !important;background-color: #d8d8d8 !important;}&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1570792315973{padding-top: 5% !important;background-color: #d8d8d8 !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1570792330292{background-color: #d8d8d8 !important;}&#8221;][vc_column][vc_separator color=&#8221;pink&#8221; 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